As soon as your order has been fully processed, you will receive a shipping confirmation by email. You can use the tracking link to view the current shipment status. Please don’t worry if you haven’t received the email yet. It usually takes around 24–48 hours for the order to be dispatched. 

All our products are shipped from Germany. You can easily check the location of your shipment using the tracking link. Please also make sure to check whether your tracking email has been accidentally placed in your spam folder. 

Orders are usually shipped within 2–8 working days of receipt of order. During major sales or releases (such as Black Week) and holiday periods (such as Christmas, New Year & Easter), it can take up to 14 working days for your order to be dispatched. 

Saturdays, Sundays, and public holidays are not included in the calculation of working days.

Please check with your neighbours, housemates, or colleagues first to see if they have accepted your package. In rare cases, the shipping provider may update the tracking information before the order has actually been delivered. In this case, we recommend waiting for 24 hours. Please contact our customer service if you still have not received your package. We will try to find a satisfactory solution immediately. 

We will do our best to locate your parcel. In most cases, we have to wait for the shipping company’s proof of signature. This can take up to 2 weeks.  

Go to our returns portal

Returns portal (German)
 Returns portal (English)

1. Search for your order using your postcode and order number.
2. Select the item(s) and the reason for your return.
3. Download the shipping label directly or from the email you received, print it out, and attach it to your parcel. Alternatively, you can have the QR code you received scanned at any DHL station/branch. Thus, you do not need a printer. Please note that this is a prepaid return label, so you can hand it in at a post office of your choice right away. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.
4. Take your parcel to your local DHL branch/office.
5. Please remember to keep your postal receipt until you have received your refund in case your return package gets lost on its way back to us. This is the only way DHL can refund you the amount.

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In the unlikely event that you receive a faulty or damaged product, please contact us immediately via email (service@teveo.com) with the following information: 

• Your order number
• Which product is damaged
• Description of the damage
• Photo evidence

If the product was already damaged at the time of delivery, please also take a photo of the package to document its condition upon arrival. 

Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction. 

Return olicyUpdated 24 days ago

Does a product not fit properly, or have you changed your mind and now wish to return it? No problem, you have 14 days from the date of delivery to return it. Please keep the following in mind:

• When trying on the sportswear, be sure to handle it with care.
• Dirty, worn or washed clothing as well as items without tags cannot be refunded.
• Return shipping costs are not covered by us and must be paid by the customer. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.

In the unlikely event that you have received the wrong product, please contact us immediately with the following information: 

• Your order number
• Product you did not receive 
• Product you received instead 
• Photo of the product you received 

Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction.

ALL CLAIMS FOR ORDERS THAT ARRIVE WITH INCORRECT OR MISSING ITEMS MUST BE MADE WITHIN 7 WORKING DAYS FROM THE DELIVERY DATE.

We cannot make any changes to your order after you click the ‘Place order’ button. This includes the following:

• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Delivery method 
• Applying discount codes

If your address is incorrect, we recommend that you contact the shipping company directly. They should be able to update the address and forward the package to the correct location. 

If this is not possible, please contact our customer service via email (service@teveo.com) as soon as your package is on its way back to our warehouse. We will try to find a satisfactory solution immediately.